Businesses Preparing...
REAL Businesses.By Brian Bergstein
| Associated Press |
Story updated at 12:28 AM on Sunday, July 2,
2006
The bird flu has yet to develop the ability to jump from human to
human and become a pandemic, but many businesses are not waiting to find
out if it will.
Some companies are going so far as to set entire buildings aside as
"clean facilities" in which workers and families would remain during a
bird flu outbreak.
At least two financial institutions are setting up such voluntary
quarantines and two utilities are considering it, according to Gary
Lynch, national practice leader for business continuity risk management
at Marsh Inc. He said the companies plan to pay premiums and offer
antiviral drugs to employees who take part.
Most companies' steps are less extreme, such as making sure that key
employees can work from home. But companies large and small are advised
to have plans for the enormous work force disruptions that bird flu
might bring.
"It's going to be every company for itself," said Mark Mansour, a
partner with the Foley & Lardner law firm in Washington, who has been
advising companies on their preparations. At least one, he said, has
pored over its workers' upcoming travel plans and eliminated trips to
potential bird flu hot spots.
Generally, big companies and those that do business in Asia - which
has suffered more than 100 bird flu deaths and the 2003 SARS outbreak -
began preparing first.
For example, DuPont Co. is considering giving employees kits with
masks and disinfectant and is assessing ways to continue manufacturing
with reduced staffing. Sun Microsystems Inc. plans to keep workers
informed over its intranet radio station.
However, fears that the H5N1 virus that causes bird flu could begin
to spread internationally are promoting small businesses to consider
their options as well.
Bird flu sparked a crisis meeting last month at Ervin and Smith, a
40-person public-relations firm based in Omaha, Neb. The firm is
arranging to have freelancers on call if staffers fall ill.
At Childs Capital, a New York-based investment firm, founder Donna
Childs has informed the staff they should work remotely if the flu
cripples public transportation to the company's Wall Street office.
Meanwhile, Childs would use a service that can open and scan the firm's
mail so its bills could be paid online.
And Childs has gone a bit further, following lessons learned
firsthand after the terrorist attacks of Sept. 11, 2001, when her
apartment building near the World Trade Center was evacuated and her
office closed for a week.
One thing she realized then was the importance of keeping extra cash
around, a step she plans to repeat in case of bird flu, even if bank
shutdowns are unlikely. Employees also are trained to handle multiple
responsibilities in case other members of the staff are unavailable.
"Overall, I think people should think about what would happen if you
couldn't work in your premises for whatever reason," said Childs, who
has co-authored a book about how small businesses should get ready for
big disruptions. "That would prepare you for most threats."
Not everyone can telecommute, of course. That's why Andrew Spacone,
who heads crisis planning at Providence, R.I.-based manufacturer Textron
Inc., has been mulling other ideas.
One is to make sure that company cafeterias are using disposable cups
and utensils, eliminating the risk of spreading the virus through poorly
washed silverware.
Should bird flu ripple through the United States, the five executives
on Textron's management committee would cease assembling in the same
room and instead would hold conference calls.
The company's intranet site just got a new section advising employees
on bird flu and how to recognize its symptoms. Textron's 37,000
employees might be e-mailed questionnaires to help them figure out if
they are sick and infectious.
Depending on the scale of the pandemic, Spacone is prepared to take
workers' temperatures at facility entrances and send people with fevers
home. He also would stagger shifts and move workstations further apart,
out of sneezing and coughing range.
Experts in workplace law say companies that fail to adequately plan
could face thorny problems later.
There could be shareholder lawsuits, breach-of-contract cases or
union grievances over forced time off.
Daniel Westman, a partner who specializes in employment law at
Morrison & Foerster in McLean, Va., foresees trouble if companies that
increase telecommuting don't train employees in how to protect sensitive
data on desks and computers in their homes.
Despite these risks, AMR Research, an analyst firm, determined in
March that 68 percent of companies larger than $1 billion were
unprepared for a pandemic.
One of the biggest reasons was an inability to let employees and
customers conduct business remotely.
"Like in most crises, a lot of people tend to be in denial," said
Brent Woodworth, who heads the crisis response team at IBM Corp., which
is launching a new service this month to help companies assess their flu
preparedness.
The assessment will cost $10,000 to $150,000, depending on an
organization's size. Among the consultants' suggestions: Identify
maintenance and other noncritical functions that can wait until a
pandemic subsides.
Figure out alternate routes for supplies. And be prepared to rent
space on high-speed satellite networks if telecommuting employees' home
Internet services are swamped by overuse.
Even with attention to detail, Textron's Spacone expects that no
large company would emerge unscathed through a period in which absentee
rates could reach 40 percent or 50 percent because of sickness, panic or
crises such as the shutdown of schools.
"Let's not kid ourselves," said Spacone, a retired Army colonel. "If
an acute pandemic is in your area, there will be times when you simply
have no choice but to shut down your business."
Bird Flu Tips
Whether the H5N1 virus will make the jump and spread among humans is
uncertain, but here are some tips from the Harvard Health Letter you can
take now:
Get a regular flu shot this fall. It won't protect you from bird flu,
but it will reduce your risk of getting regular flu and bird flu at the
same time.
n Don't count on antiviral medications. Some experts say there is "no
credible evidence" that these drugs help against bird flu.
Wash your hands regularly.
Stay away from birds and their droppings.
Stock up on water and nonperishable groceries.
For more information, visit the federal government site on business
planning:
http://www.pandemicflu.gov/plan/tab4.html
- Harvard Health Letter
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